Delivery Info
What is the cost of delivery?
For orders over £30.00 in value, Standard Delivery is free.
For orders under £30.00, Standard Delivery costs £3.95.
Express Delivery is charged at £5.95.
How long will delivery take?
You can choose to have your order delivered by Standard or Express Delivery.
Standard Delivery - 3-5 working days
Delivery by Royal Mail or Courier. Estimated delivery time: 3-5 working days. Please allow additional time for delivery during the busy Christmas period.
Express Delivery - Next Day (for orders placed before 1pm)
Next day delivery if placed before 1pm, otherwise the following working day. Delivery Monday to Friday only, excluding weekends and bank holidays. Signature required.
You can view the status of your order at any time by logging into your account and clicking on Order History. Once your order has been despatched you can view the despatch method and estimated delivery time, and for courier deliveries you can click through to track the consignment on the carrier's website.
Where will you deliver to?
We currently deliver to UK addresses only.
In some circumstances, deliveries to Highlands & Islands, Northern Ireland, Channel Islands and other offshore locations may incur a courier delivery surcharge. The surcharge applies to Express Delivery orders, or for other packages which require courier delivery. Details of any applicable delivery surcharge will be provided during the checkout process. You will be given the option to accept the surcharge, or amend your order as appropriate. Courier deliveries to these locations may take one additional working day.
Is a signature required on delivery?
A signature is usually required so please choose a delivery address where someone will be available to accept and sign for the package.
In the case of deliveries by Royal Mail, if there is no one to take delivery a card will be left giving instructions on how to collect the package from your local sorting office or re-arrange delivery.
For deliveries by courier, if there is no one to take delivery a card will be left giving instructions on how to re-arrange delivery.
For additional information on payment methods, sending gifts anonymously (Secret Santa and Valentines) and other useful information, please see our FAQs page.
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